Returns & Exchanges

At K & L Wines Online, we strive for complete satisfaction with every bottle; however, if you encounter a corked or damaged product, we offer a 30-day window for returns and exchanges. Please note that all returns must be pre-authorized and shipped in original packaging to ensure the integrity of the vintage.

Return Process

• 1.
  Contact Customer Support

  Email or call our support team within 30 days of delivery to report an issue and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Shipment

  Safely place the bottle back into its original protective shipping container or an approved wine shipper to prevent breakage during transit.

• 3.
  Affix Shipping Label

  Print the provided prepaid return label and attach it clearly to the outside of the box, ensuring any old shipping labels are removed or covered.

• 4.
  Verification and Refund

  Once our sommeliers inspect the returned bottle, we will process your full refund or ship out a replacement vintage within 5-7 business days.